We take your privacy seriously. This policy explains how we collect, use, and protect your personal information when you use Vocaris.ai.
When you create an account, we collect your name, email address, business information, and billing details necessary to provide our services.
We process voice calls, transcripts, and related metadata to provide our AI assistant services. This includes call recordings, transcriptions, and appointment scheduling data.
We collect information about how you use our service, including features accessed, performance metrics, and technical data to improve our platform.
We collect device and browser information, IP addresses, and other technical identifiers necessary for service delivery and security.
We use your information to provide, maintain, and improve our AI assistant services, including call handling, appointment scheduling, and customer management.
We may contact you about your account, service updates, security alerts, and other service-related matters.
We analyze usage patterns and performance data to enhance our AI models, improve service quality, and develop new features.
We process your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
When you sign in with Google, we access your basic profile information (name, email address, and profile picture) to create and manage your Vocaris account. This information is used solely for authentication and account identification purposes.
If you choose to connect Google Calendar, we access your calendar data to enable appointment scheduling and availability management. We read your calendar events to check availability and create new events for appointments booked through Vocaris. We do not access, store, or share your calendar data beyond what is necessary to provide our scheduling services.
Vocaris's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We only use Google data for the purposes described in this policy and do not use it for serving advertisements or sell it to third parties.
You can revoke Vocaris's access to your Google account at any time through your Google Account settings (myaccount.google.com/permissions) or through your Vocaris dashboard settings. Revoking access will disable Google Sign-In and any connected Google Calendar features.
We work with trusted third-party providers for cloud hosting, payment processing, and other essential services. These partners are contractually bound to protect your data.
When you connect integrations like Google Calendar or Cal.com, we share necessary data to provide seamless calendar sync and appointment management.
We may disclose information when required by law, to protect our rights, or to investigate fraud or security issues.
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption. Call recordings and sensitive data receive additional protection.
We implement strict access controls, multi-factor authentication, and regular security audits to protect your information.
Our infrastructure is hosted on enterprise-grade cloud platforms with SOC 2 compliance and regular security assessments.
We maintain a comprehensive incident response plan and will notify you promptly of any security breaches affecting your data.
You can access, download, and export your data through your account dashboard or by contacting our support team.
You can update your account information and preferences at any time through your dashboard.
You can request deletion of your account and associated data. Some information may be retained for legal or business purposes as outlined in our retention policy.
You can opt out of marketing communications at any time using the unsubscribe link in emails or through your account settings.
We process personal data based on legitimate interests, contract performance, legal obligations, and consent where required.
For users outside the United States, we ensure appropriate safeguards for international data transfers through standard contractual clauses.
For GDPR-related inquiries, you can contact our EU representative at privacy-eu@vocaris.ai.
You can contact our Data Protection Officer at dpo@vocaris.ai for privacy-related questions and requests.
California residents have the right to know what personal information we collect, use, and share.
You can request deletion of your personal information, subject to certain exceptions for legal or business purposes.
We do not sell personal information. If our practices change, we will provide opt-out mechanisms.
We will not discriminate against you for exercising your CCPA rights.
We retain account information for as long as your account is active and for legitimate business purposes after closure.
Call recordings and transcripts are retained for 90 days by default, with options to extend retention for business needs.
Aggregated analytics data may be retained indefinitely in anonymized form for service improvement.
Some data may be retained longer to comply with legal obligations, resolve disputes, or enforce agreements.
Have questions about this privacy policy or your data rights?
We may update this privacy policy from time to time. We'll notify you of significant changes via email or through your account dashboard. This privacy policy was last updated on November 25, 2025.